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1.       Shipping costs

The shipping costs for the respective items and delivery locations can be viewed at any time in the online shop and also during the ordering process, and are as follows:

- Austria: € 5,99 inkl. Mwst.

- Germany: € 9,98 inkl. Mwst.

- Central Europe: € 14,98 inkl. Mwst.

- Central Europe 1: € 16,80 inkl. Mwst.

- Europe: € 19,99 inkl. Mwst.

- International Shipping Zone 1: € 19,95 exkl. Mwst.

- International Shipping Zone 2: € 24,99 exkl. Mwst.

- International Shipping Zone 3: € 29,99 exkl. Mwst.

- International Shipping Zone 4: € 39,95 exkl. Mwst.

The prices apply up to 2 kg; for special sizes or heavier deliveries, a surcharge will be calculated based on the actual additional transportation costs incurred..

For deliveries to non-EU countries, import duties may be charged separately by authorities or carriers. These are not included in the shipping costs and must be paid by the customer to the respective customs authorities or reimbursed to SMP GmbH..

 

2.       Delivery and Shipping Terms

a)     The delivery of goods is made via shipping to the delivery address specified by the customer, unless otherwise agreed. In the processing of the transaction, the delivery address provided in the order processing of SMP GmbH is decisive.

b)     If the shipping company returns the dispatched goods to SMP GmbH because delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment. For the return shipping costs, the provisions set out in the cancellation policy of SMP GmbH apply in the event of an effective exercise of the right of withdrawal by the customer.

c)     Self-pickup is possible, provided that this has been agreed upon separately.

 

3.       Damage from Transport

Obvious transport damages must be reported to the delivery person immediately, adequately documented (e.g., by photo), and communicated to SMP GmbH via email.

 

4.       Delivery times

The SMP GmbH is only obligated to perform the service once the customer has fulfilled all obligations necessary for execution, particularly all technical and contractual details, preliminary work, and preparatory measures. The delivery time is on average 2 - 12 business days from the order confirmation by the SMP GmbH. The SMP GmbH is entitled to exceed the agreed deadlines and delivery periods, whereby the customer is only entitled to withdraw from the contract after the expiration of 12 business days, setting a grace period of at least 14 business days (at least 24 days outside of Europe).